Refund policy
Cerulean Card Center is not responsible for carrier delays caused by weather, transportation disruptions, peak-season volume, or other circumstances outside our control. However, we will assist customers with reasonable carrier inquiries when a shipment experiences an unusual delay.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if an address needs to be corrected. Once an order has entered the fulfillment process or has been transferred to the carrier, we may be unable to modify the destination.
Orders returned because of an incorrect, incomplete, or undeliverable address may require the customer to pay additional shipping costs before the order is reshipped.
Preorders
Products specifically identified as Preorder are expected to ship on or near their stated release date.
Release dates and distributor delivery schedules may change. If a preorder is delayed beyond the timeframe originally represented, we will notify the customer and provide applicable options regarding the delay or cancellation.
Orders containing both preorder and in-stock merchandise may be held until all products are available unless the product listing or checkout indicates otherwise.
For faster delivery of in-stock merchandise, customers should consider placing preorder products in a separate order.
Trading Card Product Releases
Some trading card products are subject to manufacturer or distributor release dates. Cerulean Card Center will not intentionally ship products before an applicable street date unless expressly permitted by the manufacturer or distributor.
Allocation changes, manufacturer delays, distributor shortages, or release-date changes can occasionally affect preorder availability.
Singles and Graded Cards
Individual trading cards and graded cards are packaged with reasonable protective materials appropriate to the item and shipping method selected.
Card condition should be reviewed using the product description and photographs, when applicable, before purchase.
Sealed Trading Card Products
Sealed products are sold as collectible retail merchandise. Packaging may occasionally contain minor manufacturer-related imperfections such as light scratches, small dents, loose wrapping, or minor corner wear.
Unless otherwise stated in the listing, minor cosmetic packaging imperfections that do not compromise the sealed nature of the product are not considered shipping damage.
Lost or Missing Packages
If tracking indicates that a package is still in transit but appears unusually delayed, please contact us so we can help review the shipment.
If tracking shows a package as delivered but you cannot locate it, we recommend:
- Checking around the delivery location and with household members.
- Checking with neighbors or building management where applicable.
- Allowing a short period for carriers that occasionally mark packages delivered before final placement.
- Contacting the shipping carrier using the tracking number.
- Contacting Cerulean Card Center if the package remains missing.
We will assist with appropriate carrier inquiries or claims when possible.
Damaged Shipments
If an order arrives damaged, please contact us promptly and retain all packaging.
Please provide clear photographs of:
- the shipping box or mailer,
- the shipping label,
- the damaged packaging,
- and the affected merchandise.
This documentation may be required for us to pursue a claim with the carrier.
Returned or Refused Shipments
Packages that are refused, unclaimed, or returned as undeliverable may be refunded after they are returned to us, less any non-refundable shipping charges where permitted. No opened sealed product will be accepted.
If the customer requests reshipment, additional shipping charges may apply.
Local Orders
Cerulean Card Center operates from Las Vegas, Nevada. Unless a specific local pickup option is offered during checkout, orders must be shipped through the available delivery methods.
Please do not arrive at our business location to collect an order unless you have received explicit pickup instructions.
Shipping Delays and Federal Requirements
We aim to ship within the timeframe displayed on the product page, checkout, or order confirmation. If no shipping timeframe is stated, federal rules generally require online sellers to have a reasonable basis to expect shipment within 30 days. If we cannot ship within the promised timeframe, applicable customers must be given the opportunity to agree to the delay or cancel the unshipped order for a refund. Federal Trade Commission
Contact
Questions regarding shipping should be directed to:
Cerulean Card Center
Chris@CeruleanCardCenter.com